Managing Information Services: An Integrated Approach
A comprehensive handbook that covers key management issues and explains the principles that will guide information professionals through a maze of commonly encountered problems. To reflect the increasing integration of library, information centre, records, information technology and telecommunications management, this book takes an integrated approach to managing the modern information centre where first class customer service, high productivity and focusing on competitive advantage are essential. It covers a range of management topics, from strategic, technology and human resources planning, to leadership, change management, team building, conflict and stress management, service delivery, and risk management.
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UNDERSTANDING THE ENVIRONMENT
MANAGING THE ENVIRONMENT THROUGH
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ability achieve activities Activity-based costing analysis appropriate budget CD CD Chapter communication competitive conflict corporate culture cost centres costs create creative customers decision-making decisions effective employees ensure evaluate example Executive Information Systems expertise external environment factors feedback formal goals human resource identify impact implementation important increase individuals influence information architecture information needs information products information services manager innovation integrated internal interpersonal interview intrapreneurs involved issues job enlargement job enrichment knowledge leader leadership motivation negotiating networks norms operational opportunities organization's objectives organizational outcomes output outsourcing parent organization parent organization's participative performance performance appraisal personal computer position problems programmes relationships responsibility result risk role senior management service delivery service's situation situational leadership theory skills sources specialists specific staff strategic planning process strategies structure style tasks units values whilst