Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups

Susan L. Carpenter, W. J. D. Kennedy

Wiley, Aug 7, 2001 - Psychology - 320 pages

For more than a decade, Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes:

• Ten proven principles for managing conflict
• A comprehensive framework with step-by-step procedures for creating productive outcomes
• Seven illustrative case examples
• Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation
• Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high
• Eight tasks targeted for designing an overall strategy for managing public disputes

About the author

SUSAN L. CARPENTER is a mediator and trainer. She is the founding director of the Program for Community Problem Solving in Washington, D.C. and a founding board member of the International Association of Public Participation. She was the associate director of ACCORD Associates, a nonprofit conflict management organization in Boulder, Colorado for ten years.

W.J.D. KENNEDY was the executive director of ACCORD Associates for fourteen years. He has consulted with a wide variety of private organizations and city, county, state, and federal agencies.

Bibliographic information

• Title: Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups
• Authors: Susan L. Carpenter, W. J. D. Kennedy
• Edition: illustrated, reprint
• Publisher: Wiley, 2001
• ISBN: 0787957429, 9780787957421
• Length: 320 pages
• Subjects: Psychology / General