Managing Quality: Integrating the Supply Chain
Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement.
Differing Perspectives on Quality; Quality Theory; Global Supply Chain Quality and International Quality Standards; Strategic Quality Planning; The Voice of the Customer; The Voice of the Market; Quality and Innovation in Product and Process Design; Designing Quality Services; Managing Supplier Quality in the Supply Chain; The Tools of Quality; Statistically Based Quality Improvement for Variables; Statistically Based Quality Improvement for Attributes; Six-Sigma Management and Lean Tools; Managing Quality Improvement Teams and Projects; Implementing and Validating the Quality System
For quality control managers and/or anyone interested in greater quality management.
What people are saying - Write a review
We haven't found any reviews in the usual places.
Partl Understanding Quality Concepts
39 other sections not shown
Other editions - View all
achieve activities analysis approach to quality assessment audit Baldrige award Baldrige National Quality benchmarking chapter company's competitive contingency theory continuous improvement control charts Corporation customer satisfaction customer service defects Deming Deming Prize develop dimensions discussed Edwards Deming employees engineering European Quality Award evaluation example failure costs FedEx feedback Figure firms focus focused global goals identify implementation important improving quality inspection intemational involves Japanese Juran leader leadership levels Look at Quality Malcolm Baldrige National manufacturing measures ment National Quality Award operations organization organizational Pareto analysis performance problems products and services quality control quality improvement quality management quality philosophy quality system quality-related reliability response sample service quality Six Sigma Solectron standard statistical statistical process control strategic planning suppliers supply chain supply chain management Taguchi Taguchi method theory tion Value stream mapping variables