Managing Quality: An Integrative Approach
For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering. This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations.
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UNDERSTANDING QUALITY CONCEPTS
Global Quality and International Quality Standards
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achieve Amgen analysis approach areas assessment audits benchmarking chapter check sheet company's competitive component concept control charts control limits Corporation costs customer satisfaction customer service defects Deming Deming Prize diagram dimensions documented Edwards Deming employees engineering evaluation example factors failure FedEx feedback Figure firms flowchart FMEA focus focused function goals identify implementation important improving quality inspection internal involves Japanese Joseph Juran leaders leadership learning levels Look at Quality manufacturing measures ment Motorola needs operations organization organizational organizational learning Pareto analysis Pareto chart performance problems product design products and services quality control quality improvement quality management quality system quality-related reliability response sample service quality Six Sigma Solectron SOURCE specific standard statistical statistical process control steps strategic planning suppliers supply chain Table Taguchi Taguchi method target tasks tion tomer variables