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THE DEFINITION OF QUALITY
QUALITY AS AN ECONOMIC AND SOCIAL
6 other sections not shown
achieved adjustment after-sales analysis becomes Benihana restaurant better cent change process Chapter clearly co-operation control and improvement corporation cost reduction cross-functional culture customer's define delivery design department dimensions dispersion employees essential example experiments factor failure cost Figure final characteristics flexibility FMEA functions implementation important improvement teams industrial engineering inspection interaction interface internal inventory investment Japanese Kaoru Ishikawa know-how lead management by objectives manufacturing measurement method monitoring needs nominal value non-quality objectives offer operators organization parameters perception performance Philip Crosby poor quality possible prevention priority problems procedures process control product or service quality assurance quality circles quality control quality dynamic quality function deployment quality improvement quality of conformity reduced reliability requirements responsible result role Scandinavian Airlines System situation solution specifications stage standards statistical statistical process control steering committee strategy supplier target technical tolerance interval Total Productive Maintenance total quality variation zero defect