Managing Quality in Architecture

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Routledge, Jun 7, 2007 - Architecture - 320 pages
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This handbook addresses the question of how best to manage quality in architecture for the mutual benefit of design practices and their clients. Based on research from the last two decades, it explores the general principles, tools and techniques that can be adapted to the unique culture of any design practice.

The book addresses all aspects of quality in creating the built environment, with international contributions representing some of the best thinking that exists in design practice management. It is aimed at the entire design team – those who have a role in design inputs, design processes and design execution; including project managers, contractors, suppliers and clients. An accompanying website also provides commentary and updates on the text.

Topics are linked to relevant sections of the current quality standard, and the standard is interpreted as to its application to design practice. Practices interested in establishing an ISO 9001-compliant quality system will find all the tools they need.

The interpretation of quality is comprehensive. The focus is completely practical, rather than theoretical, affording readers a concise picture of how the issues of excellence and quality performance flow across every aspect of design practice. This focus provides the vital link that distinguishes truly successful practices from the rest, Here, simply, is the answer to the forces of commoditization that challenge all designers in today's competitive environment.

The text is augmented and supported by chapters from twenty-two authoritative contributors, a foreword authored by Eugene Hopkins, and illustrations by graphic artist Michael Lindell.

Key case studies are also provided focusing on:
Anderson-BrulÚ Architects, San JosÚ CA
Add, Inc., Cambridge MA
Geyer Pty Ltd, Melbourne, VIC Australia
Harley Ellis Devereaux, Southfield MI
RVK Architects, San Antonio, TX
 

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Contents

1 Why Quality
1
2 Creating Efficient Effective Quality Systems
23
3 Harnessing the Power of ISO 9001
89
4 Vision Leadership Planning Brand
111
5 People
125
6 Business Connectivity Marketing
153
Techniques that Deliver Results
189
The Future of Practice
237
9 Lessons from the Leaders Case Studies in Quality
269
When Your QM System Hits the Wall What Next?
281
11 Surviving Thriving in a Swiftly Evolving Professional Environment
295
12 Appendices
311
Index
315
Copyright

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About the author (2007)

Charles Nelson joined the Marine Corps in 1934 and learned hand-to-hand combat, bayonet fighting and jiu-jitsu from, among others, Colonel Anthony J. Drexel Biddle. From Sergeant Kelly, who had been attached to the International Police in Shanghai, China, in the 1930s, he learned a unique fighting method based on Mongolian wrestling techniques intended to maim or cripple, which no one else in the United States was teaching at the time.

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