Managing Six Sigma: A Practical Guide to Understanding, Assessing, and Implementing the Strategy That Yields Bottom-Line Success

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John Wiley & Sons, Oct 11, 2000 - Technology & Engineering - 288 pages
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Advance Praise for Managing Six Sigma "This book is a unique blend of practical knowledge and cultural change, revolution and evolution strategies. I recommend that serious managers buy the book, spend some serious time reading, and then go out and use its lessons to make a name for themselves."-William Baker, Benchmarking/Knowledge Transfer Office, Raytheon Corporation "I believe Managing Six Sigma will be the new reference standard for the quality movement in coming years."-Robert T. Hunter, Executive Vice President, Rehnborg Center for Nutrition and Wellness

"[The authors'] step-by-step process for integrating the tools of Six Sigma takes the mystery out of this methodology and, by itself, makes this book worth having."-Dennis Adsit, PhD, Vice President, Quality, Intuit

"Breyfogle's Six Sigma deployment methodology is explained in detail for four different business processes: manufacturing, service, transactional, and development. . . . His 21-step plan for each business process is explained in a way that allows any type of company to perform a successful implementation."-Mark Feller, Director of Quality, Baker Electronics

"Breyfogle teaches not only the wider application but also the deeper implications and in-depth implementation of Six Sigma deployment in organizations large and small."-Ram Josyula, President, gelrad.com

Managing Six Sigma is the only book that provides both detailed coverage of Six Sigma techniques and effective methods for managing those who implement Six Sigma. With real-world case studies recounting the triumphs and pitfalls encountered during successful implementations at Motorola and General Electric-plus plans, checklists, and metrics to speed up the implementation process-this rich resource helps managers solve problems effectively and ensure a fast, smooth, and successful Six Sigma implementation.
 

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Contents

PREFACE xi
How Six Sigma Compares to Other Quality Initiatives 3
Six Sigma Background and Fundamentals 31
Six Sigma Needs Assessment 45
Numbers and Information 55
Crafting Insightful Metrics 71
Performance Measurement 93
Deployment Alternatives 101
Project Selection Sizing and Other Techniques 149
Manufacturing Applications 183
ServiceTransactional Applications 195
Development Applications 211
Need for Creativity Invention and Innovation 221
List of Symbols 239
References 255
INDEX 263

Creating a Successful Six Sigma Infrastructure 115
Training and Implementation 139

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About the author (2000)

FORREST W. BREYFOGLE III is founder and President of Smarter Solutions, a company specializing in training and consulting in Six Sigma methodologies. He is the author of Implementing Six Sigma (Wiley). JAMES M. CUPELLO, PhD, is a research biophysicist at the United States Air Force Research Laboratory, a senior member of the American Society for Quality (ASQ), and an ASQ Certified Quality Engineer (CQE). BECKI MEADOWS, a Six Sigma consultant with Smarter Solutions, is a former quality manager with General Electric, where she worked on implementing their Six Sigma infrastructure.

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