Managing Airports: An International Perspective

Front Cover
Butterworth-Heinemann, 2001 - Airports - 240 pages
'Managing Airports' provides a comprehensive in-depth study of the modern international airport industry. It analyses the trends towards privatisation and globalisation, which are fundamentally changing the nature of the industry.

'Managing Airports':

* considers the key airport management issues related to economic performance and service provision within the context of the industry's wider developments
* assesses the relationship between the airport customer and the role of airport marketing
* systematically considers the impacts that airports have on the surrounding community and the associated planning implications
* places emphasis on the commercial and planning areas at strategic level, rather than the operational and technical aspects
* contains several airport examples and case studies from all over the world to aid understanding of the key topic areas - putting them in a practical context

Airport case studies include those from: BAA, Vienna, Aer Rianta, Amsterdam, Australia and the USA.

  • Revised second edition which reflect huge changes in airports management today in the light of disasters such as 9/11
  • Comprehensive text which considers all the key economic, marketing and planning issues related to airport management
  • International case studies

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Contents

Introduction
5
Airport economics and performance benchmarking
53
Service quality and its measurement
71
Copyright

6 other sections not shown

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About the author (2001)

Anne Graham is Senior Lecturer in Air Transport and Tourism at the University of Westminster. Her specialist area of experience and knowledge is airport management, finance and regulation. For 20 years she has acted as consultant to airports, government departments and internationalorganisations.She has also lectured extensively about airport related topics on higher education courses, international conferences and seminars and industry training courses.

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