Managing Behavior on the Job
A self-teaching guide to using recognition, reinforcement and other behavior modification techniques in supervision and management. Explains the antecedents and consequences theory (ABC analysis) and shows how to improve performance by objectively pinpointing, tracking, and analyzing behavior and offering effective reinforcements. Includes worksheets to help readers learn and apply principles in their own work.
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Behavior and Consequences 1
the Five Steps 15
Chapter Three Pinpointing
12 other sections not shown
A-B-C Analysis absenteeism accounts payable Analyze antece Applied Behavior Analysis appropriate behavior asked B-O-C Audit bad attitude baseline behave Behavior modification behavior they follow behaviors of concern calls to renewal Candid Camera cash register change procedure Chapter complaining consequences Punishing consequences customers decrease desired employees environment errors Evaluate example executive feedback filling out PRFs havior hot items human behavior improvement inappropriate increase individual influence involved labels lazy Management by Consequences Management by Objectives manager's mance MBC approach measure ment number of requisitions organization Organizational Behavior percent person pinpointed behavior ployees poor performance problem productivity prompts reinforcement and punishment Reinforcing consequences Punishing reinforcing opposite behavior requisitions filled SELF-TEACHING EXERCISE shows side effects simply skills smile solve someone specific stop supervisor things tion tracking undesired behavior week words and procedures workers