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Managing Consumer Complaints: Responsive Business Approaches to ..., Volume 1
No preview available - 1992
accessible to consumers action advertising Appendix arbitration Better Business Bureaus company policies company's complaint complaint data Complaint Management Checklist complaint management procedures complaint management staff complaint management strategies complaint management system complaint system complaint trends complaints and complaint complaints and inquiries Consumer Education consumer information CONSUMER PRODUCT SAFETY consumer protection agencies consumer relations consumer satisfaction consumers and businesses costs of complaint customer satisfaction Department of Commerce dissatisfied consumers Effective complaint management encourage consumers fair complaint resolution Federal Trade Commission file complaints increased customer independent audits involved Managing Consumer Complaints manufacturers market research mediation ment NCCE necessary Office of Consumer opportunity to correct problem prevention products and services RECOMMENDATION recordkeeping resolution is advantageous resolve complaints resolve disputes resolving consumer complaints sales and service Settling Consumer Disputes small claims court sumer third-party complaint resolution third-party dispute resolution third-party mechanisms third-party systems top management U.S. Department visible and accessible