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Does SelfHelp Help? How This
Why Do We SelfDestruct?
The Three Levels of Conflict
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aggression agree agreement Alex ambivalence anger animals asked attitudes Bad Person Illusion behavioral mechanism behaviorally specific boss both-gain solution Breakthrough build better relationships Cardinal Rules catharsis chapter Coercion cognitive dissonance Common Courtesy communication tool concern conciliatory gestures cultural Daniel Dana decision desire for peace Dialogue discussion dispute dissonance Distancing Do-it Do-it-yourself Mediation emotional issues escalation Essential Process face-to-face feel fight forces toward harmony Helen Hispanic human inhibitory reflex interact interpersonal conflict interpersonal peace Jane Mouton Janet land mines Managerial Mediation Managing Conflict Managing Differences marriage mental events Miguel natural weapons needs organizations Other's Overland Park participants partners perceive perceptions position Power-plays preferred solution problem psychological recognize requires Resident Assistant resolution resolve responsibility retaliatory cycle role self-interests Simple Mediation social spouse substantive issues talk third party trust two-person conflicts understand us-against-the-problem values vulnerable Walk-aways win-lose workplace Wrong Reflexes