Managing for Knowledge: HR's Strategic Role

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Routledge, 2003 - Business & Economics - 276 pages
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Whilst there are many books on knowledge management there are few aimed directly at HR practitioners and the critical role that they can play in building a knowledge-centric culture. This practical book draws on the author's own experience, as well as that of leading-edge Human Resource and Knowledge Management practitioners (including Linda Holbeche, Elizabeth Lank, and David Snowden), each of whom recognise that building a knowledge-centric culture cannot be achieved through technology alone. It covers areas such as: Defining the key ingredients of a knowledge-centric culture The changing structures, roles and responsibilities needed to create a knowledge-centric culture HR's unique contribution to building a knowledge-centric culture, together with practical steps for getting started on the KM journey and for keeping the momentum going Tools and techniques for: opening up a dialogue about why knowledge management is crucial for business and personal success; knowledge mapping; encouraging and facilitating knowledge sharing, as well as ways of identifying key knowledge players How to help your organisation reframe its assumptions about learning in the knowledge economy How to ensure that your HR practices are knowledge aligned Contents Defining the characteristics of a knowledge-creating culture; The strategic context for HR's involvement in the knowledge management arena; Planning the cultural shift; Communicating the cultural shift; Knowledge and business process mapping; Understanding the motivation for learning; New approaches to learning; Interweaving people, processes and technology to create and support a knowledge creating culture; Retaining knowledge; Conclusions; References. Readership: Human resource professionals; learning and development practitioners; internal consultants and practitioners working within an organizational development role; Undergraduate and graduate students. Outline the strategic
 

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Contents

Part Two Building a Knowledgecentric Culture
59
Part Three Building HRs KM Credibility and Capabilities
163
References
263

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About the author (2003)

Christina Evans is an independent researcher and consultant. She also works as an Associate of Roffey Park Institute. Christina's research and consultancy assignments relate to the introduction of flexible working and career management; areas that she believes are of crucial importance for knowledge management. Her previous publications on Knowledge Management include: Developing a Knowledge creating Culture and Developing and Retaining Organisational Culture.

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