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An Overview of Quality
A History of Quality
Approaches to Quality
8 other sections not shown
apply approach areas Baldridge Award benchmarking billion certification Chapter Chart communication company's competitive concept Consultants and Gurus corporate quality cost of quality Critikon customer requirements customer satisfaction defects Deming prizes developed director of quality division engineering Europe example executives factory Federal Express feedback firms function Headquartered implement important industry inspection internal customer Japan Japanese Johnson & Johnson Johnson Matthey leadership manufacturing Matsushita Motorola Nissan operations organization Philip Crosby Polaroid problems product quality QITs quality assurance quality circles Quality Consultants quality director quality effort quality function deployment quality improvement process quality improvement teams quality management quality measures quality performance quality process quality training responsibility result says Seagram Six Sigma specific standards statistical process control strategy subsidiaries suppliers survey techniques total quality control total quality management total quality program vice president Westinghouse workers Xerox