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The Lodging Industry
Front Office Operations
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account balance applicant arrival auditor cancellation cash cashier central reservation check-in check-out computer system concierge credit card East Lansing electronic electronic locking evaluate Exhibit food and beverage forecasting front desk agent front office accounting front office computer front office employees front office manager front office operations front office personnel front office staff functions guaranteed reservation guest account guest cycle guest folio guest history guest service guestroom hospitality industry housekeeping needs night audit no-show non-automated non-guest accounts number of rooms occupancy percentage Opryland Hotel payment performance person posting machine potential procedures property's rack rate registration card requests require reservation record reservations agent revenue center room availability room rack room rate room revenue room status rooms division rooms sold safe deposit box schedule semi-automated stay telephone tion transactions typically voucher yield management