Managing Hospitality Human ResourcesEducational Institute of the American Hotel & Motel Association, 1992 - Business & Economics - 441 pages Provides guidelines for industry managers, supervisors, executives, and students in human resources management in hospitality. Part I examines employment laws, planning, and staffing and supplies guidelines for complying with new laws. Part II gives information on development activities such as training and evaluation, and Part III focuses on compensation and labor issues. Part IV considers safety, discipline, and ethical concerns. Each chapter contains key terms, review questions, Internet sites, and case studies. This second edition addresses recent changes in the field. Published by the Educational Institute of the American Hotel and Motel Association. Annotation copyrighted by Book News, Inc., Portland, OR |
Contents
Employment Laws Planning and Staffing | 14 |
Job Analysis and Job Design | 55 |
Recruitment | 82 |
Copyright | |
24 other sections not shown
Common terms and phrases
actions addition Administration allow applicants approach assessment associated bargaining behavior benefits cause collective communication companies compensation conduct consider costs culture determine develop disabled discharge discipline discrimination discussed effective employees employment establish evaluation example Exhibit expect experience factors feel goals guests hire hospitality human identify important incentive increase individual industry instance internal interviews involved issues labor laws levels managers means measure method Michigan needs offer operations organization performance appraisals Personnel plans ployees policies positions practices problems productivity programs questions reasons receive recruiting Relations representative responsibility Restaurant result retirement Review rules safety selection skills social sources specific standards strike success tests theory turnover typically union United wage workers