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THE INFORMATION AGE
INFORMATION STRATEGIC PLANNING
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accounting analysis application software automated backlog bank changes Citicorp client COBOL communication company's computer system consultants corporate data costs data administration data dictionary define documentation employees end user environment equipment evaluate executives files function goals identify implementation information needs information plan information processing information resources information systems department information systems manager information-processing installation integrated key performance indicators mainframe mainframe computer maintenance managing information mation ment Michel micro microcomputers microprocessors minicomputers on-line operating system organization package Paul percent performance personal computers phase priorities problems procedures processor programs replacement reports requirements responsibility specific staff strategic plan strategic success factors system development methodology system plan systems development systems personnel technical terminals threat tion top management user computing vendor word processing