Managing interpersonal conflict
This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution. To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships.
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Understanding the Conflict Episode
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adversarial system aggression agreement answer approach arbitration attacks Attribution theory attributions avoid balance power bargaining BATNA become begin behavior boyfriend chapter child child custody collaborative negotiation communication skills competitive concession conciliation conflict cycles conflict management confront conflict confront the conflict consider couples court crisis deal decide decision dependencies destructive conflict differences difficult discussion dispute emotional escalate example face needs feel fight fight/flight flict flowchart focus focusing fundamental attribution error goals high-power hostage negotiation hostage takers important individuals interac interaction interests involves issues James Caan kind listen marriage married couples move needs-centered negotiation context opening bid opponent options other's outcome parents Perhaps personal needs phase police position prob probably problem solving questions quickly relational relationship response role rollerball rules self-concept situation solution someone sonal specific structure talk third party threaten tion tive trust understand viduals