Managing interpersonal conflict

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Sage Publications, 1992 - Family & Relationships - 171 pages
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This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution. To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships.

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Contents

Understanding the Conflict Episode
1
Interference
7
Latent Conflict
13
Copyright

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About the author (1992)

Donohue is President of the Catholic League for Religious and Civil Rights in New York City.