Managing local government services: a practical guide

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Managing Local Government Services, 3rd ed. is a comprehensive text on the subject of local government services relevant to local governments of all sizes. This edition is refocused and updated to include the demographic, economic, technology and cultural trends that affect the management of service delivery. New chapters discuss the shift from żgovernmentż to żgovernance,ż alternative methods of service delivery, community development, and the five management practices that are fast becoming the standard for professional local government management.Each chapter lays out the managerżs responsibilities in each service area, and provides effective policies, practices, and procedures. Short case examples give you a practical look at the goals, challenges, and solutions in the managerżs world.

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Contents

Meeting the Challenge of Change Carl W Stenberg
1
Technology brings information to citizens in Lucas County Ohio
13
The Legal Foundations of Local Government David R Berman
29
Copyright

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About the author (2007)

CARL W. STENBERG, III, director of the Center for Public Service at the University of Virginia, was formerly the executive director of the Council of State Governments and president of the American Society for Public Administration.