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Chapter 1 The Quality Revolution
THE TWENTIETH CENTURY REVOLUTION
ISSUES ABOUT QUALITY
31 other sections not shown
activities American approach archetype Baldrige behaviors benchmarking chapter communication company's competitive competitors complex component continuous improvement cost culture customer needs customer satisfaction cycle Deming Prize design organization Edwards Deming engineering ensure environment example firms focus functional Genichi Taguchi goal hierarchy implementation important increase individual industry information technology infrastructure innovation inspection integrated core technology internal Japan Japanese Juran JUSE kaizen key quality systems major manufacturing marketplace meet new-design organization old-design organization operations organiza organization design organization's partnerships PDCA performance Phase Philip Crosby planning system problem solving product or service quality efforts quality leadership quality network quality organization quality revolution reengineering responsibility reward role service organizations standards statistical quality control strategies success suppliers supply chain team network tion total quality control total quality management transformational change unit value chain winners