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WHAT IS QUALITY?
TOOLS FOR IMPROVING QUALITY
QUALITY ENHANCEMENT THE MANAGER AND
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activities appraisal approach areas behaviors Cause-and-Effect Diagrams Chapter choice coding commitment company's compensation competitive strategy competitors control charts cooperation costs criteria customerization program delivered Deming Deming's Edwards Deming effective employees Ensoniq environment errors example executives facilitate feedback Figure flowcharts focuses goals Harley-Davidson HR department human resource management human resource practices identify implemented improve quality inputs invoices involved Job enrichment Joseph Juran Juran line managers manufacturing measure ment middle managers mind-set Motorola needs Operation Phoenix operations organization organizational outcomes output Pareto principle participation percent performance performance appraisal philosophy policies and practices poor quality problems products and services quality enhancement quality programs quality-improvement efforts quality-improvement program quality-improvement projects relationship responsibility role Schuler skills sources specific staff Statistical process control success suppliers Swiss Bank Corporation systematic target tion Toni variation vendor workers York