Managing to Learn: Using the A3 Management Process to Solve Problems, Gain Agreement, Mentor and Lead
Senior experts within the Toyota Production System often draw simple maps when on the shop floor. These maps show the current physical flow of a product family and the information flow for that product family as the wind through a complex facility making many products. Much more important, these simple maps - often drawn on scrap paper - show where steps can be eliminated, flows smoothed, and pull systems introduced in order to create a truly lean value stream for each product family. In 1998 John Shook and Mike Rother of the University of Michigan wrote down Toyota's mapping methodology for the first time in Learning to See. This simple tool makes it possible for you to see through the clutter of a complex plant. You'll soon be able to identify all of the processing steps along the path from raw materials to finished goods for each product and all of the information flows going back from the customer through the plant and upstream to suppliers. In plain language and with detailed drawings, this workbook explains everything you will need to create accurate current state and future state maps for each of your product families and then to turn the current state into the future state rapidly and sustainably.
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A3 format A3 management A3 process A3 report A3 thinking Acme Acme’s action Analysis Recommendations Plan approach asked challenge chart Claude LÚvi-Strauss coaching Conditions Goal Analysis control chart cost counter Create robust process Current Conditions Goal delivery develop dialogue document translation document-translation process documents Current Conditions errors expansion fishbone Five Whys Fujio Cho Gantt chart gemba Goal Analysis Recommendations Goals/Targets hoshin kanri ideas implement improvement individuals initiative issue Japanese documents Job instructions John Shook kaizen kanban launch Lean Enterprise Institute lean management Managing to Learn mentor nemawashi organization organizational overall PDCA Porter replied problem-solving process for translating production pull-based authority realized Recommendations Plan Follow-up responder/coach responsibility rework Rick and Terry root cause Sanderson knew share skills solution solve specific standard vocabulary Taiichi Ohno Takahiro Fujimoto target Technical engineering documents tool Toyota Toyota City Toyota Production System translation problems translation process Unclear expectations understand