Mapping Work Processes

Front Cover
ASQ Quality Press, Jan 1, 2008 - Business & Economics - 100 pages
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You can't judge a book by its cover. And looking at the sample does not help either. A 3 page sample, cover, the copy right notice and 1 page of the index. Really

Contents

Why Map Work Processes?
1
12 WHAT ARE WORK PROCESSES?
5
BROOK REGIONAL HOSPITAL
6
Different Approaches to Mapping Work Processes
9
22 TYPES OF PROCESS MAPS
12
The Process of Mapping a Process
15
31 THE META PROCESS
16
32 BEFORE YOU START CONSTRUCTING THE MAP
17
54 CHECKLIST
47
Creating a Basic Flowchart
49
62 CONSTRUCTING A BASIC FLOWCHART
52
63 CONSTRUCTING A BASIC FLOWCHART FOR BROOK REGIONAL HOSPITAL
53
64 CHECKLIST
60
Creating a CrossFunctional Flowchart
61
72 CONSTRUCTING A CROSSFUNCTIONAL FLOWCHART
65
73 CROSSFUNCTIONAL FLOWCHART FOR BROOK REGIONAL HOSPITAL
66

33 KNOWING THE TEAM
20
34 GROUP ROLES AND FACILITATION
21
35 MEETING LOCATION AND AIDS
23
36 ALL IN FAVOR?
25
37 ORGANIZING THE PROCESS MAPPING AT BROOK REGIONAL HOSPITAL
26
Creating a Stakeholder Map
29
42 CONSTRUCTING A STAKEHOLDER MAP
32
43 MAPPING STAKEHOLDERS FOR BROOK REGIONAL HOSPITAL
33
44 CHECKLIST
36
Creating a Value Chain MapHighLevel Process Model
37
52 CONSTRUCTING A VALUE CHAIN MAPHIGHLEVEL PROCESS MODEL
40
53 UNDERSTANDING THE VALUE CHAIN AND HIGHLEVEL PROCESS MODEL OF BROOK REGIONAL HOSPITAL
44
74 CHECKLIST
68
Creating a Bottleneck MapFlowchart with Load Statistics
69
82 CONSTRUCTING FLOWCHARTS WITH LOAD STATISTICS AND IDENTIFYING BOTTLENECKS
73
83 UNDERSTANDING THE BOTTLENECKS OF BROOK REGIONAL HOSPITAL
77
84 CHECKLIST
81
Using the Process Maps
83
92 PROCESS MAP USAGE
85
Process Definition Template
87
Recommended Reading
91
Glossary
93
Index
99
Copyright

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Page x - Champy defined a business process as "... a collection of activities that takes one or more kinds of input and creates an output that is of value to the customer.
Page x - Like the first edition, our purpose in writing this book has been to provide a practical, introductory text on how to map work processes.
Page x - A work process can be defined in a number of different ways, for example: A...

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