Measuring Business Excellence

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Routledge, Oct 12, 2012 - Business & Economics - 256 pages
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Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

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List of figures
Application Prize 1 11 Baldrige criteria for performanceexcellence
Forces of excellence in Kanjiis Business Excellence Model
Understanding and pitfalls of business excellence
Leadership is prime Introduction
Measuring business excellence Introduction
Kanjiis Business Scorecard Introduction
Kanjiis Business Excellence Model for a European organization
company ȘA 5 16 Indices of CSFsand BEIforallorganizations 5 17 Indices ofCSFsand BEIformanufacturing organizations 5 18 Indices of CSFsforBE...
Forces of Kanjis Business Excellence

1 Business ExcellenceIndex 5 2 The path ofquality decisionmaking 5 3 Business Scorecard

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