Measuring Business Excellence
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
What people are saying - Write a review
We haven't found any reviews in the usual places.
Kanjiis Business Scorecard Introduction
Kanjiis Business Excellence Model for a European organization
company ȘA 5 16 Indices of CSFsand BEIforallorganizations 5 17 Indices ofCSFsand BEIformanufacturing organizations 5 18 Indices of CSFsforBE...
Forces of Kanjis Business Excellence
1 Business ExcellenceIndex 5 2 The path ofquality decisionmaking 5 3 Business Scorecard
Other editions - View all
achieve analysis applied approach areas assessment Balanced Scorecard Baldrige behaviours benchmarking Business Excellence Index Business Excellence Model Business Scorecard canbe causal connections company ȘA company«s continuous improvement contribution core concepts correlation criteria Critical Success Factors CSFs Customer focus customer satisfaction Delight the customer Deming Prize effective EFQM Excellence Model employees endogenous variable environment evaluation external customer Figure goals identified implementation important Improvement culture indicators individual innovation interactions internal inthe Kanji«s Business Excellence Kanji«s model KBEM latent variables leaders leadership excellence levels management by fact manifest variables MBNQA ofthe onthe organization organization«s organizational learning organizational performance organizational values Partial Least Squares path coefficients People-based management performance measurement perspective Process improvement Quality Award quality culture questionnaire relationships reliability requirements score self-assessment stakeholders strategy structural equation model structural model structural parameters suppliers teamwork themodel tobe Total Quality Management vision