Measuring Business Excellence

Front Cover
Routledge, Oct 12, 2012 - Business & Economics - 256 pages
0 Reviews
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
 

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

List of figures
Proposed
Application Prize 1 11 Baldrige criteria for performanceexcellence
ofKBEM andBSC
Forces of excellence in Kanjiis Business Excellence Model
Understanding and pitfalls of business excellence
Leadership is prime Introduction
Measuring business excellence Introduction
14
Kanjiis Business Scorecard Introduction
Kanjiis Business Excellence Model for a European organization
company ȘA 5 16 Indices of CSFsand BEIforallorganizations 5 17 Indices ofCSFsand BEIformanufacturing organizations 5 18 Indices of CSFsforBE...
Forces of Kanjis Business Excellence
Appendix
References
Index

1 Business ExcellenceIndex 5 2 The path ofquality decisionmaking 5 3 Business Scorecard

Other editions - View all

Common terms and phrases

Bibliographic information