Measuring what Matters: Simplified Tools for Aligning Teams and Their Stakeholders
Following a fictional bookstore's distribution center through the process, the book offers a rare combination of solid theory and dozens of field-tested diagnostic tools, care study dialogue and reproducible exercises and worksheets to measure the collaborative give and take, the exchange value between work teams and the core stakeholders: customers, employers and owners.
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O Owners Come First Exchanging Value with Owners
O Customers Come First Exchanging Value with Customers
O Employees Come First Exchanging Value with Employees
Stakeholders Come First The Winning Exchange of Value
G Trust Matters The Key to Organizational Change
O Leadership Matters A Case Study of a Manager
360-degree feedback accomplished alignment areas asked assess attention behaviors better boss clearly defined commitment communication conflict cont'd core stakeholders corporate purpose create customers value direct reports dog food effective effective listening effort evaluation exchange of value feel focused goals hot air balloon identified IMPORTANCE RATING improve individual issues Jake Jake's Jim's Jon Levine Julie Roberts Ken Blanchard leadership Lupe measure meeting ment mission º º º sº open-ended questions opportunity organization organizational outcome Pareto Principle percent performance portunities priorities problems productivity questionnaire questions Rachel received relationships requires responses result rewarded role SAMPLE OF EXERCISE scaled items score skills sº sº specific staff Stephen Covey strategy success supervision supervisor team leader team members team's things tion trust understand value and expect vision Wal-Mart