Measuring what Matters: Simplified Tools for Aligning Teams and Their Stakeholders

Front Cover
Davies-Black Publishing, 2006 - Business & Economics - 386 pages
Following a fictional bookstore's distribution center through the process, the book offers a rare combination of solid theory and dozens of field-tested diagnostic tools, care study dialogue and reproducible exercises and worksheets to measure the collaborative give and take, the exchange value between work teams and the core stakeholders: customers, employers and owners.
 

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Contents

O Owners Come First Exchanging Value with Owners
27
O Customers Come First Exchanging Value with Customers
79
O Employees Come First Exchanging Value with Employees
129
Stakeholders Come First The Winning Exchange of Value
171
G Trust Matters The Key to Organizational Change
187
O Leadership Matters A Case Study of a Manager
213
Teamwork Matters The Group Management Questionnaire
261
O Performance Matters Developmental Supervision
307
Profit Matters The PElGenesis Story
345
Appendix
361
Notes
375
Copyright

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