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Measuring Quality Costs An Illustration
Using Quality Cost Data to Manage Quality
Quality Spending Customer Satisfaction and Root Cause Analysis
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Alaska Airlines appraisal costs assembly department behavioral boiling water reactors Carol Lawrence Cascade chapter cost of quality costs incurred customer expectations customer satisfaction defect rate defect-free defective units DFP's dimensions of printer employees estimate Exhibit 3-3 external failure costs failure External failure false negative firm identify impact important improve quality manage quality costs Manager's manufacturing measure quality costs measuring and managing module organization output paper feed performance dimension prevention and appraisal prevention costs print quality printer performance product recalls quality control quality cost report quality cost system quality goals quality level quality management system quality problems quality program quality spending reactors reduce Return guests Return on Quality root cause analysis sewing shown in Exhibit sigma level six-sigma quality spending on prevention spending on quality strategic Suggested Solution suppliers total quality costs Value Index Velcro zero defects