Measuring knowledge management in the business sector: first steps
Organisation for Economic Co-operation and Development, 2003 - Business & Economics - 219 pages
Knowledge management involves any activity related to the capture, use and sharing of knowledge by an organisation. Evidence shows that these practices are being used more and more frequently and that their impact on innovation and other aspects of corporate performance is far from negligible. Today, there is a recognition of the need to understand and to measure the activity of knowledge management so that organisations can be more efficient and governments can develop policies to promote these benefits. This book offers a synthetic view of the results of the first systematic international survey on knowledge management carried out by national statistical offices in Canada, Denmark, France and Germany.
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Measurement of Knowledge Management Practices
Managing Knowledge in Practice
Are we Managing our Knowledge?
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activities adopted alliances for knowledge analysis Annex binary indicators Business capture and acquisition capture knowledge chief knowledge officer CIS3 Survey clients communication companies corporate memory Danish databases Dstl economic enterprises experienced workers external knowledge firm or organisation five sub-sectors Foray human resources implementing Knowledge Management important improve worker Incentive policy Increased industry innovation and patent innovation process intellectual capital intensity variable internal KM intensity KM practices knowledge acquisition knowledge capture knowledge economy knowledge management policy knowledge management practices Knowledge sharing culture large practitioners Management Practices Survey micro practitioners motivation OECD organisational memory pilot survey policy to retain productivity Prusak public research institutions questionnaire questions R&D intensity reasons respondents retain employees sample sector SESSI share knowledge sharing of knowledge Skandia Source Statistics Canada suppliers Table teams tobit model top management Training and Mentoring variables virtual teams written knowledge management