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Using performance indicators to improve financial results
Using performance indicators as management tools
A Raw material production
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achieve agers average Balanced Scorecard billable billing ratio Business logic call center Capacity utilization capital-intensive car analogy cargo cial Common challenges company's computer network consultants consumer continuous improvements coordinated autonomy course critical success factors customer service Delivery reliability Distinguishing characteristics economic efficiency employees ensure Eric Giertz example factories financial key ratios financial ratio financial results first-line managers formance indicator formulated Freight forwarding goals gross gross profit handling tasks high-priority important performance indicator increase increasingly industrial Institutional services inventory turnover rate labor labor-intensive machine mance indicator Mando manufacturing ment monitor operating unit organizations outcome overall participants percentage personnel pilferage power outages priorities procedures profitability project managers raw material production rentals repair technicians resetting responsibility retail revenues sub-project sumers suppliers targets time/total tion tomers trip computer trucks type of operation Typical performance indicators various