Mediation: Skills and Techniques

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LexisNexis, 2008 - Body, Mind & Spirit - 375 pages
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Contents

INTRODUCTION TO LEARNING MEDIATION
Scope and Organization of this Book
Functions of the Mediator
Evaluating Your Effectiveness
Assessment
Practical Preparation for the Mediation Meeting
Special Circumstances and Techniques
Reasons for a Poor Climate
The Separate Meetings
ASSISTING THE COMMUNICATION PROCESS
NonVerbal Communication in Mediation
Effective Listening
Appropriate Questioning
Mediators Tools to Promote Effective Communication
MANAGING CONFLICT FROM CRISIS
Conflict Style

Normalizing
MANAGING THE MEDIATION PROCESS
B The Parties Initial Statements
i The Mediators Role During the Parties
Defining the Problem
Problem Solving and Negotiation
The Path of the Storm
Diagnosing the Dispute
FACILITATING THE NEGOTIATIONS
Assisting the Negotiation Process
Resolution
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