Mediation: the book : a step-by-step guide for dispute resolvers

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Evanston Pub., Inc., 1994 - Business & Economics - 202 pages
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Discover the difference between conflict and dispute and learn hands-on, practical tips for applying mediation skills. Offers an understanding of mediation as an alternative to litigation by the Executive Director of the Institute for Mediation & Training.

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Contents

Conflict on the Third Planet from the Sun
17
Defining Conflict
23
Three Tools for Diagnosing Conflict
37
Copyright

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