Medical Assisting: A Commitment to Service-Administrative and Clinical Competencies

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Contents

Choosing a Career as a Medical Assistant
3
Working in Todays Healthcare Environment
9
Understanding Legal and Ethical Issues
17
Communicating with Patients Physicians and Staff
25
Emerging Trends
31
Managing Administrative Procedures
37
Telephones Mail and Correspondence
45
Scheduling Appointments and Managing Time
53
Administering Medication
171
Assisting with Laboratory Testing
179
Understanding and Performing Blood Tests and Phlebotomy
185
Collecting and Testing Specimens in Microbiology
193
Assisting with Urologic and Other Lab Testing
199
Understanding Diagnostic Imaging
205
Working in Gynecology Obstetrics and Pediatrics
213
Working in Neurology Psychiatry and Orthopedics
221

Managing Medical Records
61
Handling Accounting Responsibilities
67
Billing and Collecting Payments
75
Processing Insurance Claims
83
Supervising the Front Office
93
Managing the Clinical Environment
101
Therapeutic Communication and Patient Teaching
107
Obtaining a Patients Medical History and Vital Signs
115
Using Effective Infection Control Practices
123
Assisting with General Examinations
129
Sanitizing Disinfecting and Sterilizing Instruments and Equipment
135
Assisting with Minor Office Surgery and Endoscopic Examinations
141
Responding to Emergencies and Providing First Aid
147
Understanding Diet and Nutrition
155
Understanding Pharmacology
163
Working in Rehabilitation Medicine
229
Working in Cardiology Pulmonology Gastroenterology and Urology
235
Working in Dermatology Ophthalmology and Otolaryngology
243
Working in Endocrinology Oncology Immunology and Allergy
251
Part II
257
Guidelines for Learning Procedures
259
The Performance Test
260
Medical Record Documentation Pages
707
Part III
709
Medical Terminology Practice
733
The Integumentary System
735
The Musculoskeletal System
736
Hematology
738
The Immune System
739
Copyright

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