Medical Receptionists and Secretaries Handbook

Front Cover
Radcliffe Publishing, 2006 - Medical - 350 pages
This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it!
 

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Contents

Patient customer care
45
Developing your personal effectiveness
61
Summary
76
Communication
77
LaW ethicS and medicine
91
Patients rights
97
Summary of medical ethics and etiquette
103
Employment rights
113
Forms fees and finances in general practice
195
Using information technology
207
Medical terminology and Clinical aspects
227
Primary healthcare services and social
237
Local authority social services
254
Summary
267
Further reading and reference
281
Training programmes
287

Health and safety at work
120
Summary of legal aspects
129
The NHS National Patient Safety Agency NPSA
136
Summary
142
Practical reception skills in general practice
143
The hospital service
165
Private medicine
185
Immunisation schedules
303
Useful addresses
313
Information and Support groups
321
Measurements in medicine
333
The Wanless Report
339
Copyright

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