Microsoft Dynamics CRM 2011 Unleashed
Sams Publishing, Sep 27, 2011 - Computers - 1008 pages
Microsoft® Dynamics CRM 2011 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing the newest version of Dynamics CRM. Authored by three leading Microsoft Dynamics implementers, it illuminates new opportunities to deploy CRM as a hosted service (SaaS), integrate with Azure cloud services, and extend CRM through Microsoft's new online service marketplace. The authors systematically explain how Dynamics CRM 2011 works, illuminating why it works that way, and how to drive maximum business value from it. Drawing on insider knowledge of Microsoft's new product, they present clear examples, proven best practices, and pitfalls to avoid in using every significant Dynamics CRM capability. Their far-reaching coverage ranges from Dynamics CRM's sales, marketing, and customer service features to its automated workflows; Outlook and Office integration to reporting and security. This edition's extensive new coverage includes new chapters on Mobility, the Outlook Client, and Office 2010 integration, as well as greatly expanded coverage of CRM Online. It also contains new or expanded discussions of data visualization, SharePoint Foundation integration, user interface changes, inbuild charts, dashboards, IM and SMS communication support, auditing, no-code workflows, connections, queues, the new WCF-based programming model, UI scripting, and security.
What people are saying - Write a review
I was recently tasked with writing some custom 'stuff' against the CRM webservice without using the CRM SDK. The few pages concerning the use of the webservice are somewhat limited to the examples given and they do not cover how to use any of the CRM custom data types like Lookup and Picklist and all that garbage.
That being said it was still the ONLY useful information and example I could find and pretty much saved my assets. If this topic (using the CRM webservice without the SDK) were something more common and the examples were that hard to extrapolate on I'd give it a one... but since this is pretty much all there is (or at least all that I could find out of any resource anywhere) I'm giving it a 5.
Working with the Workplace
Working with Sales
Working with Marketing
Working with Service
Settings and Configuration
Client Configuration Options
Working with the Ribbon Menu
Working with Customers
Advanced Solution Management
Interacting with Custom Web Applications