Mind Your Manners: Managing Business Cultures in Europe

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Nicholas Brealey, 1995 - Business etiquette - 236 pages
This is a major new edition of the bestselling practical guide for managers in the new Europe. It has been expanded not only to cover the three new members of the European Union - Austria, Finland and Sweden - but has also been generally revised and updated to reflect international developments, including a new section of Russia. In addition, John Mole has provided a new toolkit to enable readers to test their own cultural responses. Managers working in a multicultural environment often make two mistakes; they misunderstand the behavioural and cultural differences, or are over-sensitive and defensive. Both can lead to reduced effectiveness and alienation - even confrontation. Mind Your Manners addresses such crucial issues as communication, leadership, decision making, formal and informal meetings, teams, and networking.

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About the author (1995)

After a career with an American bank in the USA, the Middle East and Europe, John Mole now divides his time between entrepreneurship and consulting on international management.

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