Mind Your Manners: Managing Business Cultures in Europe
This is a major new edition of the bestselling practical guide for managers in the new Europe. It has been expanded not only to cover the three new members of the European Union - Austria, Finland and Sweden - but has also been generally revised and updated to reflect international developments, including a new section of Russia. In addition, John Mole has provided a new toolkit to enable readers to test their own cultural responses. Managers working in a multicultural environment often make two mistakes; they misunderstand the behavioural and cultural differences, or are over-sensitive and defensive. Both can lead to reduced effectiveness and alienation - even confrontation. Mind Your Manners addresses such crucial issues as communication, leadership, decision making, formal and informal meetings, teams, and networking.
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The European Union
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agenda aizuchi American Anglo-Saxon attitudes banks behaviour Belgians boss British business culture business environment Cavalry Corp's cent chief executive colleagues communication consensus corporate countries decision directors discussion dominated Dutch economic employees English Etiquette Europe European European Union expect feel Finland foreign formal French German Grandes Ecoles Greek hierarchy humour important Inc's Indians Inc individual leadership industry informal investment Italians Italy Japanese labour language last names less loyalty lunch Luxembourg major Matrix management means meeting ment Mole Map multinationals negotiation Netherlands northern organic organisation participants personal relationships planning political population private sector procedures professional Public limited companies punctuality rarely regions responsibility role Russian sauna senior management sense share shareholders social Socialising Spain status strong structure style subordinates Sweden Swedish systematic tend things tion trade traditional Union usually values Wallonia western women workforce