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The Science of Building Trust and Rapport
How to Use Your Voice to Best Advantage
Handling Diverse Opinions Beliefs and Objections
14 other sections not shown
action-feeling-movement Albert Einstein attention Ben Feldman better body language Bridging techniques build trust Cadillac Charlie clients COLD READER communication channel confusion customer's decision Dick Don Massey emotional example experience feel focus give hear hidden action commands humor impact important influence instant replay interview intuitively Joe Girard John Madden judo technique Liggett listen look markers mental erasers mental hinges mental judo mind Modern Persuasion negative Pacing statements percent person positive powerful prefer presentation product or service prospect questions reasons refocusing Remember repeated yes technique Ronald Reagan sales professional salesman salesperson screen of interest selling sense sequence skills sound sound-oriented speak speech style successful suppose surprise talk tell tend things top producers top sales producers Top salespeople trigger trust and rapport unconscious mind vice-president visual voice words