S/NVQ Level 2 Customer Service

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Pearson Education, 2007 - Customer services - 384 pages
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Written to match the new specification, this Student Book is designed to provide students with all the underpinning knowledge for the NVQ in Customer Service at Level 2. This is the only book mapped specifically to the S/NVQ Level 2, so you can be confident your students will cover what is needed to successfully complete the course. It covers the two mandatory units and ten of the option units. It includes case studies which give students the opportunity to analyse and discuss real-life situations and to practise their skills. It also features active knowledge sections that encourage students to draw upon experience in their own workplace as evidence for assessment.

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