Navy Customer Service Manual
Department of Defense, Department of the Navy, Naval Education and Training Support Command, 1978 - Customer relations - 72 pages
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ability able accept action addition advice answer appearance assigned assistance attitude aware become better cause chapter chief choice command completed concern consider considerate contact point contact point representative correct customer's dependents directives discussed division don't duty effect effort EVALUATION example expect explain face factors feel friendly give handle identify important improve individual influence interest keep knowledge lack leave less limitations Long look means mistake Navy NUMBER obtain opportunity performance person personnel poor positive possible present probably problem provement questions reason received record referring request responsibility result routine Self-Evaluation Check List serve ship situation skills someone speaking specific started step supervisor sure talking tell things told understand usually waiting