Netsourcing: Renting Business Applications and Services Over a Network

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FT Press, 2002 - Computers - 331 pages
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Annotation The complete, strategic guide to ASP options for every business and technical decision-maker.

-- Written by the world's leading ASP researchers based on their extensive studies at leading companies.

-- Discover which ASP applications have been most successful -- and which have been most likely to fail.

-- Review the leading players -- and learn best practices for evaluating and partnering with them.

Effective ASP decision-making has never been more crucial, as companies increasingly prepare to explore outsourcing mission critical operations into a rapidly-changing ASP marketplace. Now, the world's leading ASP research team shares its up-to-the-minute, provocative findings -- offering practical advice for every aspect of the outsourcing decision, and every phase of the outsourcing project lifecycle. You'll learn which ASP applications have proven most and least successful; who the leading market players are and how their services have evolved; how to manage technology infrastructure in an outsourced environment; and much more. This book includes detailed guidance on defining an ASP strategy and mitigating its attendant risks; evaluating and selecting ASPs; and managing ASP partnerships. It also previews new trends that will shape the future of ASPs -- and your relationships with them.

 

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Contents

An Overview of Netsourcing
1
Principles for Effective Sourcing Decisions
35
Management Principles Core Capabilities and Contracting
65
Netsourcing Technology Guide for Customers
83
USBased Netsourcing Case Studies
103
EuropeanBased Netsourcing Case Studies
159
Mitigating and Managing Risks in Netsoucing Deals
213
Netsourcing Drivers Customer Decision Checklist
241
Past Present and Future of Netsourcing
269
International Survey of Netsourcing Customers
293
Guide to Authors Publications on Sourcing IT and ITEnabled Business Systems 19932001
309
Index
317
Inside Back Cover
336
Back Cover
337
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About the author (2002)

THOMAS KERN is CIO of KERN AG and part-time Assistant Professor for Information Management at the Rotterdam School of Management, Erasmus University, Rotterdam, and European Editor of The Journal of Information Technology. He has spoken and written widely on outsourcing and application service provision.

MARY CECELIA LACITY is Associate Professor of Information Systems at the University of Missouri-St. Louis, and Research Affiliate at Templeton College, Oxford University. She has published 5 books and 25 papers on information technology sourcing. Lacity earned the 2000 PriceWaterhouseCoopers and Michael Corbett & Associates Global Information Outsourcing Achievement Award for her contributions to this field.

LESLIE P. WILLCOCKS is Anderson Professor of Information Management and e-Business at Warwick Business School, UK, and has been Editor-in-Chief of The Journal of Information Technology for 12 years. He has co-authored 19 books, including Global IT Outsourcing: In Search of Business Advantage and Strategic Sourcing of Information Systems. Willcocks earned the 2001 PriceWaterhouseCoopers and Michael Corbett & Associates Global Information Outsourcing Achievement Award for his contributions to this field.

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