New Tools to Achieve Client Satisfaction in Building Design: (summary of a Symposium) |
Contents
Introductory Remarks by the Moderator | 1 |
The Good the Bad and the Ugly of Client Relationships | 21 |
ResearchBased Design in the Postal Service | 28 |
2 other sections not shown
Common terms and phrases
A/E firm Air Force Airmen Communities architects Architectural Engineering architecture firms Bill Caudill builders CADD Center client satisfaction competition computer simulation Computer-Aided Design concept consultants contractor Corps cost culture customer satisfaction decision Deming design and construction design excellence design professional design/construction industry developed documentation employees environment error-free design Facilities Engineering federal agencies Federal Construction Council focus groups functional goals impact interviews involved issues Kaizen maintenance major methods mission statement needs operating options organization participants partnering percent personnel planning Post Occupancy Evaluation post office predesign phase product and service Project Analysis project definition quality movement relationship RESEARCH-BASED DESIGN result Ronald Johnson rooms lab Scientific Visualization SDTG session specific standards statistical control symposium teamwork testing tools to achieve total quality management total team U.S. Army U.S. Postal Service understanding USACE visual