No Excuses: A Business Process Approach to Managing Operational Risk

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John Wiley & Sons, Dec 23, 2008 - Business & Economics - 308 pages
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Why should a company have an operational risk management function and how should it be organized? No Excuses proposes that operational risk should be examined through the business processes, that is, the flows of business. It provides practical, how-to, step-by-step lessons and checklists to help identify and mitigate operational risks in an organization. As well, it shows how operational risk can be directly linked to the process flows of a business for all industries. CEOs, CFOs, COOs, CROs, CIOs, and CAOs will benefit from this innovative book.
 

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Contents

Title Page
A Story Closer to Home
An Unfortunate Historical Event Operational Risk Unexpected Risk Definition
Principles of Operational Risk Management
Conclusion
What Is Business Process Management?
Prologue
Determining Potential Risk of Business Processes
Epilogue
Role of Technology
Chapter 11Role of Outsourcing andOffshoring
Roleof Organizations
Conclusion Chapter 13 RoleofCorporate Governance Corporate History When GovernanceEventually Works
Changing Corporate Culture
Chapter 15
Index

Can AccidentsBe Prevented? Business Process Simulation Activities of Determining Potential Risk
Numbers Are Not AlwaysNecessary Conclusion Process Management Chapter 8

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About the author (2008)

Dennis I. Dickstein has over thirty years of experience in risk management and business process. He installed a control framework to manage operational risk for the U.S. arm of a global financial services firm, where he also developed and currently manages a new framework for privacy and data protection. Before then, he held several operating and planning positions in business and government.

Robert H. Flast is a Management Consulting Partner with CSC. He has over thirty years of information technology and general management experience in major corporations and specializes in the area of business and IT strategy and services alignment. He is the author or coauthor of seven books on technology.

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