No Excuses: A Business Process Approach to Managing Operational Risk

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John Wiley & Sons, Dec 23, 2008 - Business & Economics - 308 pages
Why should a company have an operational risk management function and how should it be organized? No Excuses proposes that operational risk should be examined through the business processes, that is, the flows of business. It provides practical, how-to, step-by-step lessons and checklists to help identify and mitigate operational risks in an organization. As well, it shows how operational risk can be directly linked to the process flows of a business for all industries. CEOs, CFOs, COOs, CROs, CIOs, and CAOs will benefit from this innovative book.

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List of Illustrations
Integrating Process and Risk Frameworks Prologue
4 Graphical Decomposition of PCF 4 0 Deliver Products
9 Overview of Exception Handling Knowledge Structures
Active Risk and Process Management
Timing Example
Integrating Process and Risk Frameworks Epilogue
Role of Technology
3 Linking IT Goals to IT Processes
Role of Outsourcing and Offshoring
Role of Organizations
3 Independent Operational Risk Management Unit
Changing Corporate Culture
Preventing Another Series of Unfortunate Events

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About the author (2008)

Dennis I. Dickstein has over thirty years of experience in risk management and business process. He installed a control framework to manage operational risk for the U.S. arm of a global financial services firm, where he also developed and currently manages a new framework for privacy and data protection. Before then, he held several operating and planning positions in business and government.

Robert H. Flast is a Management Consulting Partner with CSC. He has over thirty years of information technology and general management experience in major corporations and specializes in the area of business and IT strategy and services alignment. He is the author or coauthor of seven books on technology.

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