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achieve adding machine answer AROUSE INTEREST attitudes aware Bill Bill Smith boss Charlie CHECK PERFORMANCE Check your actions chlorine coaching communications consider DETERMINE NEEDS develop Distinguished Flying Cross duties and responsibilities effect employee expect experience feel Frank free-rein George George Middleton give handled happened hear Here's important interview Joseph Stalin Jot your ideas Kerus key points leadership learning listening LOOK Manager Mary Parker Follett minute munications obstacles operation opportunity organization paper performance qualifications person Pete Phil King picture point of view PRESENT INSTRUCTION problems questions revise if needed satisfy scheduled situation skill standards step breakdown Street pause SUPERVISE PRACTICE supervisor sure talk tank cars things tion told Tony understanding union steward vacation words Write your ideas Write your reactions