OBM in Multiple Business Environments
Experts discuss the exciting results of several major studies involving the implementation of organizational behavior management principles in a variety of business and industrial settings. They explore the considerations relevant to the implementation and effectiveness of programs of systematic behavior management as well as the general implications of behavior management and the relation of this approach to other alternatives. Each readable chapter illustrates how human work behavior can be understood and influenced through the application of behavior management strategies--the cleaning activities of various housekeeping personnel in a large, urban hotel are improved through a combined performance feedback and token economy intervention; the client contacts of real estate sales persons are increased with a self-reporting, token-reinforcement project; the efficiency of workers in furniture manufacturing plant is enhanced with the use of feedback and feedback-plus-praise strategies.
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Journal of Organizational Behavior Management
Behavior Management of Client Contacts in a Real Estate
21-point list accomplishment actions agents analysis and/or ANOVA applied applied behavior analysis approach average baseline behavior change behavior management behavior modification brokerage Campbell charts checklist Chris Anderson clean clearly construct validity contact behaviors criterion daily departments dependent variable efficiency employee entailed evaluate experimental factors feedback feedback-only feedback-plus-praise Fiberglass Figure followup functioning graduated-criterion groups housekeeping improvement increase individual initial contacts internal validity intervention component intervention effects intrasubject-replication introduced involved Kazdin Kreitner Luthans maintenance manipulation validity measures ment methodology noted observations operative organizational behavior outcomes overall percent performance period phase points possible praise pre-withdrawal preprogram problem procedures Punch Press reinforcement relation relevant reliable reported respective room attendants scores social validity specific Stage statistical strategy supervisors systematic target behaviors tion token token system trial blocks Upholstery variable weeks Welding withdrawal work-improvement worker worker actions