Of Wooden Tops and Mice
Ever dreamed of a newly fitted kitchen or bathroom, then bought one, only for it to turn into a nightmare?
This book tells the real story of what it's like to work behind the scenes of a home-improvement company. The mismanagement and incompetence, the failings, and the politics, as well as the customers that the consumer programs chose to ignore, recited as a human story by a man who, for nearly thirty years, was left to sort it all out.
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actually agreed asked bath bathroom branch Cadwell Park call centre cancel caused chargebacks Christmas colleague company’s complete contract couldn’t couple course customer services customer’s delivery direct sell disciplinary door electrical retailer Essex Eventually explained final finance fitters garden leave going happened head office home-improvement incident industry informed installation director installation manager interview issues kitchen knew later London looked Luton manager’s meant meeting member of staff model railway months morning night north London ofthe paperwork Parcel Force percent phone call problems project managers refused regional manager remember replacement reps retailer Sadly sales manager salespeople salesperson seemed showroom someone Spin Doctor started store manager suppliers survey surveyor tell Thankfully thejob things thought three-line whip tiles told took usually walked wanted warehouse wasn’t Watford week