Office Kaizen: Transforming Office Operations Into a Strategic Competitive Advantage

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ASQ Quality Press, 2003 - Business & Economics - 174 pages
2 Reviews
Many business functions have been significantly improved through the use of a variety of quality techniques, but for the most part office and administrative functions have not kept pace. This book presents a unified, consistent approach that enables businesses to establish a strategic competitive advantage by significantly improving the efficiency, quality and productivity of their office and administrative processes.

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About the author (2003)

William Lareau is a licensed psychologist, international management consultant, and experienced business executive. He has worked as an employee with Ford Motor Company and has been a group executive with General Dynamics and ITT.

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