On-the-level: Performance Communication that Works
Berrett-Koehler Publishers, 1995 - Business & Economics - 181 pages
Aimed primarily at business managers, this text teaches readers the communication skills they need to be able to work together in a way that is honest, respectful, and deliberate. The authors warn about the pitfalls and challenges when defensiveness and egos are given free rein, and give tips for getting back on track after hitting trouble.
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New Issues New Players New Power
Hallmarks of OnTheLevel Communication
What Is OnTheLevel Communication?
The OnTheLevel Process Six Communication Skills
Being an Observing Participant
OnTheLevel Communication at Work
Getting Goal Agreement
Giving and Receiving Feedback
Delivering and Digesting Tough Messages
Discussing Learning and Development
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achieve actions active listening asking for feedback avoid behavior cation Chapter commitment communica communication games communication practices conclusions conversation customers defensive deliver describe development discussions difficult direct effective effective listening emotional empathizing ensure evaluate example exchange expectations explore expressive skills feedback communication feedback discussion feel focus focused give feedback giving and receiving goal agreement helpers identify important improve interaction involved issues Key Points learner learning and development manager mance communication McLagan ment munication nication Observing Participant On-The-Level Communication opportunities organization OTL communication OTL skills outcomes outputs performance communication performance discussions performance goals practices priorities purpose quality requirements questions reactions receiving feedback receptive skills relationships rience role sender shared responsibility situations specific staff members stakeholders step style suppliers talk team members template thoughts tion tomers tough messages understand viduals vision what's happening