On-the-level: Performance Communication that Works

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Berrett-Koehler Publishers, 1995 - Business & Economics - 181 pages
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Aimed primarily at business managers, this text teaches readers the communication skills they need to be able to work together in a way that is honest, respectful, and deliberate. The authors warn about the pitfalls and challenges when defensiveness and egos are given free rein, and give tips for getting back on track after hitting trouble.
 

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Contents

New Issues New Players New Power
1
Hallmarks of OnTheLevel Communication
11
What Is OnTheLevel Communication?
13
The OnTheLevel Process Six Communication Skills
25
Being an Observing Participant
51
OnTheLevel Communication at Work
67
Getting Goal Agreement
69
Giving and Receiving Feedback
95
Delivering and Digesting Tough Messages
119
Discussing Learning and Development
141
CONCLUSION
163
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