On Track to Quality

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Lighthouse Point Press, 2006 - Quality assurance - 138 pages
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Defining quality is the surprisingly challenging task of this thought-provoking business fable. From Harleys to health care, On Track to Quality contains insight for people in all walks of life -- from doctors and educators to attorneys and motorcycle enthusiasts.
 

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Contents

Is Quality Relative?
7
Qualities and Quantity
21
Decisions Decisions
31
Mission Possible
37
Structure and Process Matters
47
Emphasis on Outcome
55
Measurement Is a Must
65
Satisfaction with the Transaction
75
Contracting for Quality
101
Time Marches On
113
The Importance of Improvement
117
The End of the Line
125
Quality Principles
130
Afterword
131
Acknowledgments
133
About the Author
135

Is the Price Right?
85
A Synergistic Synthesis
91

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About the author (2006)

Dr. James K. Todd is a professor at the University of Colorado School of Medicine. He has spent an entire career practicing pediatrics at the Children's Hospital of Denver. Over many years of working in complex organizations, he has had ample opportunity to contemplate the concept of quality. Having published over 100 professional articles on topics of clinical medicine, Dr. Todd has been honored nationally and internationally for his discovery of Toxic Shock Syndrome, as well as his innovative approaches for measuring and improving the quality of children's healthcare.

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