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This section of the book introduces the reader to basic elements of the on
Analysis Group ProblemSolving
The Focus on Facts and on Dealing with
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achieve agenda and/or answers approach areas atmosphere aware begin believe Bob Myers challenging commitment common perception consensus consultation contribute deal difficult discussion dry run effective encourage enhance ensure examine experience expertise focus on facts formal global analysis goals group problem-solving group process happen host group host organization host staff ideas identified strengths important improve individual interviews involved lateral thinking learning methodology observations on-site analysis on-site follow-up on-site leader on-site process on-site report open group operating norms operations opportunity organization's organizational culture organizational strengths perceptual snapshot presentation problem identification problem-solving process problems that need questionnaire questions reception responses reveal Roles of Participants selected session shared perception situations skills solutions solve problems specific step of on-site strengths and problems strengths and solve strengths and weaknesses team leader techniques types of thinking understanding usually vertical thinking visiting team members