On Target: Achieving Best Business Performance
If businesses are to grow successfully, it is important that they set appropriate targets, plan carefully and then monitor progress towards achieving those targets. This volume seeks to help the reader understand the importance of setting targets in each of five strategic areas: finance, marketing, quality, staff development and activity. It provides explanation and examples on setting targets and using them to exercise control over a business.
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achieve activities analysis appraisal appropriate areas assess assets balanced scorecard budget calculate capital employed cash flow cent companies competitors complaints continuous improvement costs Critical path analysis current liabilities customer satisfaction customer value defined delivery diagram economic value added effective employees ensure environmental example factors FIGURE focus Gantt chart give goals histogram house of quality identify impact important indicators investment involved look manufacturing method monitor number of staff operations organization overall Pareto analysis particular performance measures possible potential problems product or service profit margin purchasing Quality function deployment quality management ratio raw materials responsibility return on capital score set targets shareholders simply Skandia specific staff satisfaction stakeholders standard deviation strategic objectives suppliers task total quality management turnover value added variance vendor rating Whilst