On the Level: Performance Communication That Works
McLagan International, Inc., 1982 - Language Arts & Disciplines - 124 pages
Aimed primarily at business managers, this text teaches readers the communication skills they need to be able to work together in a way that is honest, respectful, and deliberate. The authors warn about the pitfalls and challenges when defensiveness and egos are given free rein, and give tips for getting back on track after hitting trouble.
What people are saying - Write a review
We haven't found any reviews in the usual places.
GOAL SETTING CHAPTER ONE
Renegotiate Goals As Needed
Manage Your Biases
5 other sections not shown
Other editions - View all
ability accomplish achieve Action Idea Action Notes action planning Action Summary ager ance answers areas assess become crises behavior boss career chapter communication about performance communication skills current job defensive Define your view delivering and digesting describe development actions development planning digesting tough messages direct draw conclusions effective empathizing employee and manager evaluate excellence criteria expected feedback communication feedback discussions feedback giver feel focus focused formance Giving and Getting giving feedback goal setting haloing he/she his/her identify important improve individual issues learning listening manager and employee manager's ments munication negative observing performance occur On-The On-The-Level communication On-The-Level discussions organization outputs and excellence Patricia McLagan performance communication performance discussions performance observation performance problems performance reviews Peter Krembs pitfalls priorities receiving feedback renegotiate requires resolve role situations skills and knowledge stereotyping support your conclusions talk The-Level tion