151 Quick Ideas to Deal With Difficult People: Easyread Super Large 20pt Edition

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ReadHowYouWant.com, Aug 21, 2008 - Psychology - 324 pages
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Contents

Quick Ideas to Deal With Difficult People
1
Dont Let Difficult People Set the Tone for the Office 3 3 Bone Up on Dealing With Difficult Employees 6 4 Dont Wait for the Boston Tea Party
8
Be a Good Listener
10
Work Out a Solution Jointly
13
Follow Through on a Plan of Action
15
What Personality Trait Is at Play?
17
Make Sure the Employee Understands 19 10 Try Humor
22
Express Confidence That the Person Can Change 24 12 Thank Them for Their Cooperation
26
Establish Rules for Contentious Team Meetings 175 89 Outing the Backstabber
177
When a Colleague Refuses to Cooperate
179
Challenge the Chronic Complainer
181
The Cell Phone and What Ails Us
183
Keeping Delicate Phone Talks Private
186
Imagine Success
188
How to Handle a Surprise Milestone Party
190
Oh Lunch Most Foul
192

Master the Art of Difficult Conversations 28 14 Train Your Managers in the Art of Difficult Conversations
30
Dont Promote Mediocrity
32
Seek Other Owners Advice
34
Reign in Difficult Family Members
36
Mean What You Say
38
Handling Resistance to Overtime
41
Dealing With Information Hoarders
43
Know When to Consult a Lawyer or Other Experts 44 22 Dont Take Problem People Home
46
When an Employee Threatens Violence
48
Situations
56
The Office Isnt a Day Care
58
Use Irrational Requests as Conversational Openers 60 30 Hire Smart
62
Fire Smart
64
Encourage Employees to Tell You About Problem Colleagues
66
Dont Be Afraid to Critique Problem Managers 68 34 When a Problem Employee Gives Notice
70
Establish a System for Filing Complaints 73 36 Set an Example
74
Encourage Managers to Communicate Problems Up the Chain
77
No AcrosstheBoard Reprimands
79
Dont Parent a Difficult Employee
81
Audit Teams for Hot Spots
83
Remove a Team Member if Necessary
85
Mine the Exit Interviews
87
When Employees Resist Change
89
Nix Managers Gossip About Employees 91 45 The Greatest NoShows on Earth
92
Is the Work Load Balanced?
95
Dont Undercut Your Managers
97
Dont Forget About Your Other Employees 98 49 Help How to Find an Attorney
100
Refer to EAP
102
Give Yourself a Break
104
Put an End to Pilfering
106
Vary Your Tactics
108
Suggest Better Work Habits
110
Send Employees for More Training
111
No KneeJerk Reactions
113
Is the Affair Bad for Business?
115
Handling the Nasty End to Subordinates Romance 116 59 Addressing an Employee Who Wont Dress the Part 118 60 A WakeUp Call for Stragglers
120
Use an Evaluation as a Blueprint for Transforming Problem Employees
122
Call Employees on Inappropriate Computer and Internet Use
124
Nip Managers Favoritism in the Bud
126
Remove Abusive Managers
128
When Employees Ask to Borrow Money
130
Why an Apology Matters
131
Remind Employees of the Chain of Command 133 68 Demand Sensitivity Training
135
By the Way This Is Your Job
137
Dont Be Star Struck
139
Know When to Cut Your Losses
141
Discourage Workaholics
143
Whats in It for Me?
145
Ask Offenders for SelfEvaluation 147 75 Celebrate Transformations
149
Warding Off Harassers
151
Discourage Racist Jokes
153
Asking a Collegue to Clean Up His Cube
154
Dont Take Disputes Personally
157
Talking to a Colleague About Faulty Hygiene 159 81 Try RolePlaying Before the Big FaceOff
161
Getting Colleagues to Respect Your Time
163
Dont Throw Gas on the Fire
165
Dont Let the P D s Get You Down
167
Find the Fault Line of the Faultfinding Teammate 169 86 Know Your Workplace Rights
171
Confront Bullies on Your Own Terms
173
Handling the Chronic Interrupter
194
Dont Let an Aggressive Colleague Commandeer Your Meeting
197
Mind the Generational Gap
199
Discourage Eavesdropping
201
Extending a Helping Hand
203
Taming the GreenEyed Monster
205
Makes Sure the Boss Knows Your Side of the Story
207
Recovering From a Fall
209
Empower Yourself
211
Seek a Colleagues Advice
213
Ask for Backup
215
Temper Criticism With Praise
217
Reject Offensive EMails
218
Change Your Location if You Have To
220
Meet the Office Recluse
222
Pick Your Battles
224
Have Grudge Will Travel
225
When to Take Legal Action
227
Restoring Trust
228
Develop Coping Rituals
230
Beware the False Confidant
231
Become a Leader of One
233
Insist on Respect
235
Become a Peer Mediator
236
When a Colleague Wont Pay Up
238
Have Fun Despite the Naysayers
240
Beware the Mind Reader
242
Prep for a Meeting With Boss
244
Flu Rage
246
Beware the Manipulator
248
The Art of the Riposte
250
A Colleague Belittles You in Front of the Boss
252
Oh Perfection Most Foul
254
Play to Their Strengths
256
Ouch The Supersensitive Colleague
259
When Youre Asked to Clean Up a Colleagues Report 261 133 Listen Up
263
Wheres My Stapler?
265
Admit When Youre Wrong
267
Youre Not Alone
269
Beware the Minimizers
271
Focus on the Good
273
When a Foe Asks for a Favor
275
Handling the Overindulger
277
Asking a Fellow Manager to Respect Your Subordinates
279
The Disappearing Colleague
281
When a Problem Employee Becomes Your Boss
283
Demand Reciprocity
285
The Rosebush Cometh
287
Just Say No to the Office Peddler
289
Youre the Boss Now
291
If the Boss Asks Give an Honest Assessment of a Colleague
292
If You Must Avoid Contentious Topics
294
Assemble an Emotional FirstAid Kit
296
When the Best Strategy Is to Move On
298
About the Author
301
Also Available in the 151 Quick Ideas Series
302
Back Cover Material
303
Index
307
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