Ongoing Crisis Communication: Planning, Managing, and Responding

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SAGE, 2007 - Language Arts & Disciplines - 209 pages
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This text explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. Drawing on firsthand experience in crisis management, Coombs provides detailed explanations about preparing for crises, detecting crisis, and preventing crisis.

Each aspect of the crisis is discussed from pre-crisis stage to evaluation of crisis management efforts and post-crisis actions--with the ultimate goal of saving lives, reputations, and financial resources.

A truly integrative and comprehensive text, Ongoing Crisis Communication is a crucial resource for students, professors, and practitioners interested in planning, practicing, or researching crisis management.

Key Features include:

- New and updated crises examples and case studies throughout

- Expanded and integrated coverage on the growing importance of the online environment to crisis communication and management

- Stronger discussion of crisis exercises, including why these activities need to be done

- New Case Study Appendix

- Discussion questions at the end of each chapter provide points for instructors of discuss with students.

 

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Contents

II
1
III
2
IV
7
V
11
VII
13
VIII
17
IX
20
XI
21
XXXVIII
104
XXXIX
113
XL
114
XLI
115
XLIII
119
XLIV
125
XLV
126
XLVI
127

XII
23
XIII
28
XIV
36
XV
37
XVI
38
XVII
44
XVIII
48
XX
49
XXI
51
XXII
54
XXIII
56
XXIV
61
XXV
62
XXVI
63
XXVII
64
XXVIII
66
XXIX
77
XXX
78
XXXI
87
XXXIII
89
XXXIV
97
XXXV
102
XXXVII
103
XLVII
128
XLVIII
133
XLIX
138
L
147
LI
149
LII
150
LIII
151
LIV
152
LV
160
LVI
162
LVII
163
LVIII
164
LIX
165
LX
167
LXI
170
LXII
171
LXIII
173
LXV
175
LXVI
179
LXVII
197
LXVIII
209
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About the author (2007)

Barbara Shapiro is Professor in the Graduate School and Emerita Professor of Rhetoric at the University of California, Berkeley.

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